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maintenance and monitoring


P.O. Box 610076

Redwood City, CA  94061

Copyright © MIS-ter 2015

Our OTS service is our basic onsite support that offers all of our services at discounted rates.  Expert, on-premise technical support for situations that can't be resolved remotely.  

Infrastructure changes, hardware installations, computer and network emergencies and often simply a customer's preference dictate that a support technician report onsite to the business location to tackle the job. 

Our technicians can be dispatched anywhere in the greater SF Bay Area to assist with technical problems, application issues, IT projects, to augment sick or vacationing staff, regular preventative maintenance and more.

MIS-ter offers both standard (non-contract) and contract Onsite Technical Support ("OTS") services.  

Standard rates cost a bit more but contain zero the commitment and all of the same support and professional customer service that our other contract services provide.

Customers who prefer to pay less per hour can pay for their IT service in advance and sign a contract, thereby retaining us at an agreed-upon, graduated, pre-purchased contract rate.  The banked time can then be used for other IT services.

Our Onsite Technical Support services are offered on a regular schedule or an on-call basis but we find that many businesses prefer to blend remote maintenance with occasional onsite support while others actually need  someone onsite on specific days to assist executives returning from business trips, maintain servers, etc.  

When we arrive at a customer's business location, at no charge to our customers, our technicians follow a process to (re)orient themselves with the site infrastructure and issues they'll be addressing which may just take a few minutes or could require up to a half-hour.  

We'll review:

  • New and unresolved service call tickets 
  • New network and computer administration requests
  • Existing site infrastructure documentation
  • Anything that may have changed
  • Critical services, processes, etc.

This is an important step that helps identify and prioritize the tasks that the technician needs to tackle while onsite.  This organizes their time effectively and gives them a chance to communicate any critical issues so that resources are managed appropriately with the least amount of fire drills and scrambling possible.