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​​When it's functioning properly technology makes amazing things possible but when it's not, time, productivity and ultimately money can all be lost.  When a business' computers are running poorly or down, their business is suffering and either production has slowed or it's already come to a screeching halt.  Preventing the downtime and poor performance in the first place by proactively maintaining it allows it to run at peak performance and gives us a chance to recognize problems and react proactively rather than after it breaks in fire-drill mode.

At MIS-ter, preventative maintenance isn't just a catch phrase, it's how we operate.  It's the methodology that we're founded on and how we've been trained and have trained others for years.  If no one is performing preventative maintenance on your computers then no one will notice when a hard drive begins to exhibit signs of failure then no one will think to confirm whether or not the latest backup was successful.

Preventative maintenance is just as important for computers and networks as it is for automobiles.  A mechanic can check and change a car's fluids, brakes and other items that tend to break down and likewise computer technicians should be maintaining certain parts of a computer and network system to help avoid potential disasters.  Preventative maintenance also helps establish performance benchmarks to use in gauging degraded performance that helps identify hardware problems before they become failures.​

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Virtual CIO ("VCIO")

​Services

Download and launch:

support@MIS-ter.com

Remote connect:

email us:

Call US:

​In our 22-plus years in IT our customers have included lawyers, pharmaceutical companies, big banking and literally hundreds of small to medium-sized businesses, so we believe we have a unique perspective on how computer and network support should be managed

​For example, in our opinion a business that needs to regulate their environment should NOT wait to build compliance into its operations.  Processes, procedures, expectations and operational details, when established from the beginning, become second nature to the internal operations of a business, but changing poor habits shaped by years of improper development is much more difficult.  

​We've built network infrastructures, operational processes and procedures and helpdesks that support some of the most demanding production environments around and we love that our experience can help other small to mid-sized businesses tackle and control their technology costs and IT operations.  

​​​We help build an operational foundation for an organization's infrastructure that will propel it to success and won't hold it back.  Our methodologies follow industry standard IT best practices and adheres to the strictest ethical guidelines.  

We provide SLA driven regulatory compliant IT services like audit, validation, process development, documentation and more. Our other extended services include such things as security, documentation and technical recruiting, web and graphic design, SEO, social media and digital development.





Thirty years ago, no one had ever heard of email let alone knew what a wireless network was, but today it's actually easier to find a coffee shop with WiFi than it is to find someone without an email address.  

Information and technology integrated in the workplace ("IT") gives small business the tools to operate, communicate, and develop and the ability to compete with larger competitors that would otherwise be impossible to survive without in today's business world.  Email, fax machines, printers, networks, the Internet, smart phones, video conferencing, voice over IP - it's an endless list of technology that solves all types of communication, data sharing and collaboration needs for a business' infrastructure.


From start ups to established businesses, once it's leveraged properly, technology improves productivity and increases business success but when it's down or not functioning properly, it can hurt business by creating missed opportunities, slowing production, losing valuable data, increasing employee frustration and ultimately losing money.

​At MIS-ter information technology is our passion.  We live and breath it and we love helping businesses understand how to use their technology properly.  We take pride in helping them leverage it to its fullest and guide its evolution to suit their business so they're prepared for the next step in their business' success. We take the every day IT burdens and complications off our customer's shoulders so that they can concentrate on what's most important - their business. 

(844) 6MIS-TER

(844) 664-7837​

  • Stabilizes and organizes computer, print and network environments
  • Lives and breaths bulletproof disaster recovery and preventative maintenance solutions
  • Truly understands small and mid-sized business IT challenges
  • Helps cut IT overhead and internal support dependencies
  • Provides both on-premise and remote troubleshooting, maintenance and monitoring
  • Extends services to IT project management, graphic and web design, SEO, WordPress, digital media development and more
  • Offers non-contract rates and reduced rates for contract services
  • Guarantees fast, efficient and tangible results 
  • Creates comprehensive IT support plans that grow with a business
  • Is the single stop for all small to mid-sized business information technology needs

Address:

P.O. Box 610076

Redwood City, CA  94061

How it works

Preventative Maintenance

For businesses that aren't prepared to recover from a hardware or a data failure, it's often far worse and painstakingly more expensive to recover from.  Regular backups are an integral part of any computer system and not having them in business is business suicide because it's not "if" something fails, it's "when" and unless it's tested regularly you won't know when components of your disaster recovery systems or strategy aren't actually working properly.  

Disaster recovery is different for every business but we recommend simplifying backup solutions and testing backup and restore systems and processes regularly.  

Standard Support

(no contract)

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We're Different

MIS-ter works like a bank where the money used to contractually retain us is held on account and from it time is deducted at the rates the customer purchases.  Graduated rates are available with volume discounts for all types of IT services from remote technical support, to Onsite Virtual CIO services to web development, graphic design, and search engine optimization.  The customer decides how to budget the time they've purchased and simply renews or purchases more hours as necessary.


  1. Decide which support level is most appropriate for your business (see below)
  2. Estimate the total number of support and/or development hours the business will need over the course of one year
  3. Fill out and submit the contact form with your information
  4. Once we receive the completed contact form, our staff will contact you in a brief phone interview to discuss your needs, how we can help and next steps

Copyright © MIS-ter 2015

Quick Links​:

Phone:
(844) 6MIS-ter  (Toll Free)

(844) 664-7837 (Toll Free)

(650) 395-8915 (Local)

Email: support@MIS-ter.com

MIS-ter:

Our goal is our customer's satisfaction because lasting business relationships start with effective, hassle-free results.

It's Not "If" but "When"

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technical support

       MIS-ter.com

We're Like IT Aspirin

Computer and Network Services


Onsite and Remote Support


Contract and Non-Contract

​​

​On-schedule, On-call or Emergency

External link

​​Monitoring

Antivirus Monitoring 
Service Monitoring 
Process Monitoring
Hardware Monitoring
Hard Disk Monitoring 
Server Downtime Monitoring 
Internet Downtime Monitoring
Server Performance Monitoring 
PC Performance Monitoring 

Maintenance

Antivirus Maintenance

Weekly System Updates  
Weekly Application Updates 
Hard Disk Maintenance 
Server Management 

Network Management 
Antivirus / Malware Solution

Data Backups
Support

Emergency On-Site Support 
Remote Support 
Phone Support 
Printer Support 

Reporting
Monthly Health Reports: 
Monthly Health Reports: PCs 
Monthly Health Reports: Antivirus 
Monthly Health Reports: Network 
Monthly Health Reports: ISP 
Monthly Health Reports: Budget 
Monthly Health Reports: Bank 
IT Operations Documentation
Development
IT Project Management 
Technical Recruiting 
Web Development 
WordPress Development 
SEO Optimization